Hi,
I have been an AirBnb host Since 2016 and been a Superhost the vast majority of that time. I am booked almost solid, year round.
Guests booked my house for 8 nights. They did self check-in and spent the night. They ate there and left a full trash can with take-out stuff.
The next day I got a letter from AirBnB that guests reported a cleanliness issue upon arrival.
"shared documents of the issue and has consequently left the listing."
AirBnB canceled the reservation, gave them a full refund and wrote me that the incident counts as a violation of Hosts standards Policy.
AirBnb then listed the cancellation as done by me, the host! That means the calendar stays blocked, I can't be Superhost for a year and other penalties.
AirBnb won't show me or even tell me what the alleged violation was. Claiming it's confidential.
I was accused, tried and convicted without even being given a chance to try to come to an agreement with guests, offer a discount or re-clean or even see if the guests were totally making the accusations up.
I contacted AirBnB and they said that it cannot be reversed, they will not show me any proof, allow me a chance to defend myself and in fact "I work for them."
What can I do? Does anyone have a link to the Host Standards Policy where it reads that they can cancel a reservation then say i canceled it?
Do we hosts really work for AirBnB? If so, are we independent contractor or employees?