I am a new cheerleader to the "Placing Reviews in Chronological Order Club."
Also, I am becoming a staunch advocate of moving to a new site entirely where we don't have to deal with this nonsense. We own the product- housing! Without it Airbnb is just a scheduling and payment software company!!!
Back story-
We had Canadian guests recently stay for 6 weeks, through June 23rd, who had a glowing review that reflected their experiences. It mirrored our 43 other guest reviews. Airbnb chose to put their review downwards toward the oldest reviews, (on the 2nd to last page of reviews)! Meanwhile a US review from a couple who stayed at our rental, FOR SIX DAYS in April, (yep, that's right. They stayed here TWO MONTHS ago!)
I generously gave them 5 stars, although their local-residing son, (not a guest), drove a very-loud-engine- roaring jeep, into and out of our neighborhood every time he visited them! Also, our guests had visitors coming and going,l sleeping over and when they check out they "misplaced" my high quality knives! They gave us a 4 star mixed review but as you Superhosts know the bad parts of a review is what sticks with potential guests and since that time we have not had any new guests booking with us! We have not ever had a dry spell for this length in the over 2.5 years we've been superhosts.
I have an idea, instead of arguing with Airbnb to change how they do what they do why not join us in a mass exodus?! We are looking at other sites such as 2nd Address, among others. Does anyone list with them or heard of them before? Also, we developed our own web site and I do marketing in the community to score leads and referrals.
Feedback on 2nd address or other marketing sites would be welcomed. Does any of you have any positive experiences with this one or others? Thanks so much for sharing!! Karen