I received a booking yesterday (Sunday evening) with the arrival date of 15 October. However, this morning the guest changed the arrival date to 16 October, and so her stay will be one day less than the original booking. I have moderate cancellation policy. When she requested the alteration in reservation I saw that Airbnb would give her a full refund for the 15 October. But how can that be? There is only 4 days until the 15 October.. Shouldn't I have received 50% for the first night that she cancelled?
I contacted Airbnb support and they keep telling me that the guest's alteration was within 5 days, if it was this morning (11 Oct. 11am)... but it wasn't... Counting 5 days back from 15 October gives 10 October. Then Airbnb also says that the alteration of reservation is different from cancellation... But how? No matter how I look at it, the guest cancels one night, by arriving one day later...
Can anyone help me to understand how this works?
Thanks in advance...
PS. I have not had any discussion about this with the guest, I just accepted the change in reservation. I just want to know if I have understood the Airbnb rules correctly...