Hello, I have been dealing with Airbnb Support since Jan 9 regarding fees I am being charged to co-host. I was contacted by two Airbnb hosts to co-host for them. We set our fees at 20% and 12%; however, when I go into my transaction history I am being charged 3% to co-host. At first I was told I was not charged a fee to co-host, but when I exported my CSV under my transaction history and sent it to them, they acknowledged I am charged a fee, that I should not be charged a fee, but they cannot seem to remove it. So the hosts are being charged 3% on the total nightly rate and then I'm charged 3% on my percentage.
Has anyone had this happen and do you know how to resolve it? I'm basically making 17% and 9% due to fees being taken out.
In addition, a portion of the cleaning fees is posted in my gross earnings, even though I do not receive any cleaning fees or pay any fees. So it appears I am making more gross than I am.
After a month of phone calls and countless hours, I thought I would reach out and see if this is happening to others and if you found a resolution.
Thank you for your help and insight. Dawn
