Hello again @Stephanie
I hope you are doing well.
As mentioned previously, here are a few more suggestions :
1. Guests review criteria -
Since it appears that the star rating system is here to stay, I suggest that the same strict criteria applied to hosts should be applied to guests.
Guests should not just be rated on 3 categories, there should be more. And each category should be broken down into sub-categories just like for hosts. This is only fair. And I really believe this will create a more equal playing field for guests and hosts.
For example : We had a guest who was not available for her checking out. I messaged her the day before to ascertain her exact checkout time, but did not get a response. 2 hours to her check out time, I message her again and she eventually responded saying she was out of town and would be available soon. Guess what?? She showed up over 24hrs later!!! I don't even want to recount the ordeal we went through and the upset that the airbnb case manager caused me. I did put it on her review and did not recommend her as a guest. I don't want anyone going through what we went through.
If I were to rate that kind of guest, there wasn't any clear option to choose from. It's all lumped up.
Accuracy*** should be one of them.
We had a guest who took all the toilet tissue in the cottage. I mean all (there are 2 bathrooms, and we usually have extra tissues in the cupboards). The ones on the tissue rail as well as the ones in the cupboards were all taken.
We also had another take a large tub of toothpaste. (I said to myself: I guess it's because its Colgate :).)
Hosts have had things stolen, broken or out rightly destroyed. And where do those ratings go?
There should also be a category called Energy Efficiency.
Some guests are just plain inefficient with electricity. We've had guests leave lights, fans and heaters on, (there's no central heating in SA, so we have different types of heaters). This of course adds to our electricity bill.
2. Guests star ratings displayed.
Guests' ratings should also be as visible as those of hosts. I have read on a few threads that guests do not see their ratings. Displaying these should help guests know what needs to be improved, the same way hosts check to see areas of improvement, especially when given low ratings (assuming they are not retaliatory ratings).
That's all for now.
Dear hosts, please add more suggestions.
God bless.
@Robin4 @Rebecca181 @Robert523 @Alice595 @Olivia363 @Flavia195 @Lizzie @Quincy @Sarah977 @airbnb @Anonymous