Refund Airbnb Fees

[Michel14]

Due to a small lag in the Airbnb app on my phone I accidentally accepted a request that I should not have accepted, I contacted the guest, explained the situation and she agreed to cancel the reservation, however, Airbnb fees where not refunded to her so I offered to refund them but when I try to do it I get a message saying that the maximum refund has been already paid to the guest and there is nothing else I can do.

How can I send her a refund for the Airbnb fees?

I am not expecting Airbnb to pay for this, I will pay for it.

Thank you.

Michel.

[Clare0]

@Michel14 Airbnb will never reimburse their service fees.  Since those have to come out of your pocket, you might consider buying  an Airbnb gift card for your guest.  Just a thought. 

https://www.airbnb.com/help/article/981/how-do-airbnb-gift-cards-work

[Lisa7]

@Clare0 That's a great suggestion.

[Michel14]

Great idea!! Thanks Clare!