Hi Paul, thanks for the note . When someone cancels at this short notice , there are little or no chances of getting the days booked. This is the reason why I kept the policy of no refund if cancellation occurs within 5 days leading to the check in date.
It is a very clear policy , stated on my listing .
I personally think the guest is just trying to create issues out of nothing to force me into a refund . Which I do not agree with. I have a detailed listing , Pictures reflect the flat correctly ( pictures were taken and approved by Airbnb photographer ) , several reviews state they found the flat exactly as advertised .
If the guest had some serious issue about the mattress , they could have told me to find a solution e.g a mattress topper that I may have provided them as a one time solution only because I like to keep my guest comfortable . But they didnt choose to communicate , instead simply asked to leave and later coming up with all sorts of excuses !
Even if I refund them at my loss , I walk away with a loss of earning, loss of confidence , bad review , low stats , no return clientele in any case ! so might as well just use this situation as a learning curve to handle any future difficult guests