Reservation cancellation

[Kavi0]

Hi I recently had a guest come to stay for two nights and they decided they didn't like the place and cancelled the reservation. However, I am being charged for their cancellation and I do not understand why? Any help would be appreciated, thanks. 

[Dave-and-Deb0]

Hi @Kavi0,

Did you cancel for the guest or did the guest cancel using the Airbnb platform?  I suspect that you cancelled for the guest as you have an automated review on your account.  Please advise!

Dave

[Kavi0]

Hi @Dave-and-Deb0, 

Thank you for your reply. No I did not cancel the reservation. The guests cancelled it after coming to my flat and decided they did not want to stay. I don't know why it says that I cancelled the reservation and I am now being penalised for it. How should I go about sorting this out?

Thanks Kavi 

[Dave-and-Deb0]

Hi @Kavi0,

In that case, I would contact Airbnb and have them fix this for you.  

 https://community.airbnb.com/t5/Tips-Tricks/Contact-Airbnb-A-How-To-Guide/m-p/16165#M728

Dave