Reservation cancellation

in
Manchester, United Kingdom
Level 1
172 Views

Hi I recently had a guest come to stay for two nights and they decided they didn't like the place and cancelled the reservation. However, I am being charged for their cancellation and I do not understand why? Any help would be appreciated, thanks. 

3 Replies

Re: Reservation cancellation

in
Edmonton, Canada
Level 10

Hi @Kavi0,

 

Did you cancel for the guest or did the guest cancel using the Airbnb platform?  I suspect that you cancelled for the guest as you have an automated review on your account.  Please advise!

 

Dave

 

Re: Reservation cancellation

in
Manchester, United Kingdom
Level 1

Hi @Dave-and-Deb0

 

Thank you for your reply. No I did not cancel the reservation. The guests cancelled it after coming to my flat and decided they did not want to stay. I don't know why it says that I cancelled the reservation and I am now being penalised for it. How should I go about sorting this out?

 

Thanks Kavi 

Re: Reservation cancellation

in
Edmonton, Canada
Level 10

Hi @Kavi0,

 

In that case, I would contact Airbnb and have them fix this for you.  

 

 https://community.airbnb.com/t5/Tips-Tricks/Contact-Airbnb-A-How-To-Guide/m-p/16165#M728

 

Dave

 

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