Reservation

[Mhar0]

we placed our reservation for march 19 to 25, 2016

in shinsen shibuya tokyo japan under ms. ***.

reservation is already confirmed.

we cant contact her right now on the no. she posted.

is she a legitimate host of air bnb?

[Luis-and-Tati0]

Hi @Mhar0

Try to call, send email and send message via airbnb...
Pay attention to "house rules", "other things to note" and "house manual" to make sure your host did not specified another method of contact...
Contact Airbnb as soon as possible and ask their help to contact your host... You can call them or contact via Twitter @AirbnbHelp

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[Clare0]

@Mhar0 Be sure all communication and payments go through Airbnb (no bank transfers).  If there is a problem with the reservation, Airbnb will assist you. 

[Lizzie]

Hello @Mhar0,

Lovely to meet you. It is great to hear you have an exciting trip booked to Japan. @Luis-and-Tati0 and @Clare0 have given you some great advice here and the Airbnb Support team will be happy to help you. 

I hope you don't mind, but to protect the privacy of your host I have removed her name here and amended your thread title to 'Reservation'. I hope this is OK with you.

I hope you get this sorted. Do let us know how you get on and enjoy your trip.  🙂