I have responded to 100% of my inquiries, usually within 30 minutes of receipt but for some reason my response rate has starting dropping. First to 97% and now to 95%. Has anyone else had this problem?
When I noticed the first drop back on November 29 I assumed it was an error and I asked for help with customer service but they were not exactly helpful. The first person i spoke with told me it was not enough to respond, you had to actually accept or deny an inquiry. Given the fact a) it has never been that case in the past and b) not all inquiries are candidates for accepting or denying, I had a feeling she was mistaken.
Eventually I was able to speak with someone else that told me it was a tech issue and tech was working on it. After they started working on it, my rate dropped again from 97% to 95%. 😮 So I think something is up but I no now know how to fix it. Has this happened to anyone else?
Thanks so much, Maxine