@Christine615 I think the outsourcers are now sub-outsourcing 😬
Seriously, though, I remember reading a response (which I can't locate now) on one of the threads in the Airbnb Updates section from Catherine Powell where she assured hosts that they were going to have CS back up to good standards with more trained staff by November. Last time I looked at the calendar, it's now Dec.
But here's one I found- notice the date she posted this:
Sorry this posted so small- the pertinent line is "Our aim is to return to normal levels of service by the end of the month..." (posted Sept.28th)
If "normal levels of service" means abysmal service, then I guess the aim has been achieved.