@Abigail3 Yes, it's a bit of a hunt. If you go to the Help pages, type something in, and then scroll down all the way to the bottom of the page, you should see a "Contact Us". This will bring up a bunch of drop down boxes about your issue, then when you click on all of those, you'll get a box to write your message. Often you'll just get some cut and paste response referring you back to useless help pages, but just be persistent and polite, pointing out that the info they sent doesn't relate to your issue or answer your question and re-iterate what you are asking. I find if I make a bit of a personal connection with the support person, either wishing them a good day and thanking them for their time, or praising them for an on-point response, it helps to get a better repsonse. I know they're bombarded with angry messages all day.
Occasionally I do get a really good CS rep, who has obviously read through my message, "gets" the issue, and responds appropriately, and I thank my lucky stars when that happens 🙂