Review Process as a Guest - as of March 2021‌‌

in
Orono, ME
Level 10
1,428 Views

For those who have never stayed as a guest, here is a snapshot of the review process when completed in March 2021. I completed this review on a laptop and accessed the review from the e-mail prompt that Airbnb sent after my stay.

 

E-mail from Airbnb asking to review. Note: if you click on a star with your curser, that will populate the star rating on the first step of the review, but it can be changed. 

Email.png

 

First step - Choose an overall star rating:

 

Step 1.png

 

If giving a 3 star or below a "Report unsafe behavior" link will appear:

Step 1 3star or under.png

 

If giving a 4 or 5 star, the next step will be to choose 'compliments.' This step is optional and can be skipped. If giving a 3 star or below, this step is not an option.

 

Step 2 if 4 stars or above.png

The next step is to describe your trip: 

 

Step 2 if 3 stars or below.png

 

Then choose a star rating for the 5 subcategories. Cleanliness, Accuracy, Check-in, Communication, Location, and Value. 

Step 4.png

 

 

Note: If you choose a star rating of 4 or below for any subcategories it will ask you to choose from a list of possible reasons and add detail. Examples:

4 or less cleanliness.png

4 or less communication.png

4 or less value.png

 

If you give a 5-star overall rating but a 4 star in any of the subcategories, you will get this message. You have the option to change the overall rating or ignore it.

 

Step 4 if stars don't match.png

 

Next is the private note to the host: 

 

Private Review.png

 

Next, the public review:

Public Review.png

 

This concludes the review.

 

52 Replies

Re: Review Process as a Guest - as of March 2021

in
Orono, ME
Level 10

After the review is finished/submitted, you are asked to confirm a few more details. This is optional and you do not have to complete this step.

  

After review - confirm more detail.png

What Amenities.png

 

What Kitchen Amenities.png

 

essential amenities cont..png

What essential amenities.png

 

Everything as expected_.png

 

Areas to work out or relax.png

Re: Review Process as a Guest - as of March 2021

in
Rio de Janeiro, Brazil
Level 10

@Emilia42 

 

Asking guests if they have found certain amenities is a great way for Airbnb to check if the listing is accurate.

 

Ricardo

 

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Re: Review Process as a Guest - as of March 2021

in
Orono, ME
Level 10

@Ricardo85 Yes, very true. Although, in this particular instance I was reviewing a stay in a tent. So obviously there was no lock or hot water. I do wonder if multiple "no's" for these essential amenities will flag the listing and create an issue for the host?

Re: Review Process as a Guest - as of March 2021

in
Rio de Janeiro, Brazil
Level 10

@Emilia42 

 

But for each "No" they can compare with what is configured in the listing. At least technically this is possible.

 

Ricardo

 

 

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Meu Perfil.

Coloque "@Ricardo". Assim eu recebo uma notificação.

Re: Review Process as a Guest - as of March 2021

in
NY, NY
Level 10

@Emilia42  Confirm a FEW more details?  Why not just have the guest write our listing for us?  😂

 

Re: Review Process as a Guest - as of March 2021

in
Orono, ME
Level 10

@Ann72 Ha, I don't understand the Airbnb exec's obsession with working out?! There is literally an entire page on areas to relax or work out. The relaxing I can understand, but work out?! 

Re: Review Process as a Guest - as of March 2021

in
Claremont, CA
Level 2

I just received two 4's for location, when we clearly mention we are 7 minutes from downtown, etc, etc. I'm glad to see that the guest is prompted to explain WHY the location description is not accurate; however it seems most people just rate location as "not exactly where I wanted to be." I wonder if there is a way we can put this info in our House Manuals without being overbearing. 

Re: Review Process as a Guest - as of March 2021

in
Germany
Level 10

.

@Emilia42   

 

Thank You for the great work.

 

The review process ist better than expected. It's been worse in the past.

 

 

Re: Review Process as a Guest - as of March 2021

in
Orono, ME
Level 10

Thanks @Ute42. I agree. In my opinion (as a guest and a host) Airbnb is going out of the way to ensure that guests rate their hosts with 5 stars.

Re: Review Process as a Guest - as of March 2021

in
Orono, ME
Level 10

Also, note that in the optional provide-a-few-more-details section there is no mention of masking, or enhanced cleaning.  

Re: Review Process as a Guest - as of March 2021

in
State of Roraima, Brazil
Level 10

@Emilia42. Thanks for sharing this. It's good to know what the guests are being asked. It would be nice if Airbnb would share more of this information with us.  Interesting how no mention is made of masks or enhanced cleaning.  

Re: Review Process as a Guest - as of March 2021

in
Nova Scotia, Canada
Level 6

Completely agree @Beth80 !
Would it not be lovely if Air BNB created an option for hosts to regularly view what @Emilia42 has shared with us!?
Unless hosts are able to travel using Air BnB, we are left in the dark regarding what is asked during the review process, what a confirmation email from Air BnB looks like and what information is highlighted in said confirmation. It would also be lovely to know what info is highlighted in the pre-stay email reminders --- is Air BnB directing guests' attention to the House Manual, Rules and Check-in Time?

Air BnB is always improving these displays - each time I can travel (perhaps every 6 -12 months) the reviews, confirmations, and infor highlighted appears different. Being able to preview these (like we can our own listing), would only help hosts be more in-tune with the guests' experience and perhaps even strengthen our own listings.

Re: Review Process as a Guest - as of March 2021

in
Florence, Canada
Level 10

Really glad to see the language isn't so negative as it was last August (the last time I stayed as a guest), @Emilia42 . 

This is an improvement. 

Thanks so much for posting!

Re: Review Process as a Guest - as of March 2021

in
Pensacola, FL
Level 10

Yes, I recall being on a zoom with Catherine and I said...why NOT start the guests review with positive instead of the negative questions that are now being used. I had just traveled and got to review and so I was shocked by the first few questions to review as guests and how negative and why even do that as opposed to saying "tell us what the hosts did that was awesome"? Seems they were listening. Yes yes. Glad to hear. 

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