For those who have never stayed as a guest, here is a snapshot of the review process when completed in March 2021. I completed this review on a laptop and accessed the review from the e-mail prompt that Airbnb sent after my stay.

 

E-mail from Airbnb asking to review. Note: if you click on a star with your curser, that will populate the star rating on the first step of the review, but it can be changed. 

Email.png

 

First step - Choose an overall star rating:

 

Step 1.png

 

If giving a 3 star or below a "Report unsafe behavior" link will appear:

Step 1 3star or under.png

 

If giving a 4 or 5 star, the next step will be to choose 'compliments.' This step is optional and can be skipped. If giving a 3 star or below, this step is not an option.

 

Step 2 if 4 stars or above.png

The next step is to describe your trip: 

 

Step 2 if 3 stars or below.png

 

Then choose a star rating for the 5 subcategories. Cleanliness, Accuracy, Check-in, Communication, Location, and Value. 

Step 4.png

 

 

Note: If you choose a star rating of 4 or below for any subcategories it will ask you to choose from a list of possible reasons and add detail. Examples:

4 or less cleanliness.png

4 or less communication.png

4 or less value.png

 

If you give a 5-star overall rating but a 4 star in any of the subcategories, you will get this message. You have the option to change the overall rating or ignore it.

 

Step 4 if stars don't match.png

 

Next is the private note to the host: 

 

Private Review.png

 

Next, the public review:

Public Review.png

 

This concludes the review.

 

52 Replies

Re: Review Process as a Guest - as of March 2021

in
Saint George, Canada
Level 10

@Emilia42 great post! Would you mind if I posted your article as-is for my Airbnb Facebook group for hosts?

Re: Review Process as a Guest - as of March 2021

in
Orono, ME
Level 10

Of course, go for it! @Larry339 

 

Re: Review Process as a Guest - as of March 2021

in
Saint George, Canada
Level 10

@Emilia42 thanks so much. You went to a lot of work and did a great job so I did want t ask before sharing. Have a great day.

 

 

 

Re: Review Process as a Guest - as of March 2021

in
Stowe, VT
Level 10

@Emilia42 what a kind and thoughtful thing to do! Thank you for sharing this information!

 

I agree it's a vast improvement. @Jennifer2682 and @Debra300 I absolutely agree with you about the value question. If people are shopping around on Airbnb and you're in keeping with going rates in your area, is it fair for them to "ding" you on value if you've delivered all you've promised?

 

@Michelle1851 I wonder about that a lot. I know I used to take suggestions rather personally when I first started hosting. I've had some gems (good AND bad) over the years. 

 

If any of the "powers that be" are reading this - the one I've had trouble with as a host is the accuracy review. It's only happened a few times, but I always follow up with the guest to find out what was inaccurate (one thought there was AC because it didn't specifically say "no AC"). If they don't include what is inaccurate it is useless information - and making the host follow up to ask isn't enhancing the guests' experience. I would make that a required field.

 

Good talk folks!

Re: Review Process as a Guest - as of March 2021‌🐣‌

in
Gros Islet, Saint Lucia
Level 10

@Emilia42,

I just returned from my getaway, and received the same review questionnaire that you've posted here.  Although the questions are more refined from previous versions, I found that some will still get varying responses based upon the guest's background.  For example:

 

Was anything extra special?

 

Judging outstanding hospitality may be influenced by the rate they paid, and a guest's travel experience.  I think quick responses from a host should be standard, and not considered special.  Also, all listings should be sparkling clean, especially since all hosts have to agree to the enhanced cleaning steps.  What one person may consider thoughtful touches and stylish design may not be appreciated in the same manner by another.

 

Describe Your Trip

 

This is another section that will be judged based upon personal lifestyle, travel experiences, and if all of the details regarding the space were thoroughly read.  My stay was pretty much what I expected, because the space was as described.  However, I read recent reviews from other guests who seemed to be extremely impressed with some of the amenities.  For instance, I thought the space was cozy, and others reported that it was spacious.

 

IMO, it took me about two minutes to complete the questionnaire, but I did it on a laptop.  I don't know if my perspective would be different if I had done it on a mobile phone with a smaller screen and keyboard.

 

Re: Review Process as a Guest - as of March 2021‌🐣‌

in
Orono, ME
Level 10

@Debra300 Thanks for reporting back! I agree that the "Describe Your Trip" question is pointless. It should really be eliminated or changed to "Was everything as expected/described" YES OR NO. In other words, is this listing a scam? Also, as a host, I have never seen the answers to this question. Have you? I have asked Stephanie if she can get more information from the Airbnb team about that one.

Re: Review Process as a Guest - as of March 2021‌🐣‌

in
Gros Islet, Saint Lucia
Level 10

@Emilia42,

I've never been seen any of the questionnaire responses from guests, just their personal feedback and public reviews.  The other information that gathered is purely for Airbnb's benefit, and for them to display when they give unsubstantiated statistics in their publicity announcements.

Re: Review Process as a Guest - as of March 2021‌‌

in
Jersey City, NJ
Level 10

This is definitely an improvement over their insane negative slant from last year, but no reason to believe their next 'update' won't do something similarly crazy

Join the conversation