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  • Review Process as a Guest - as of March 2021โ€Œ๐Ÿฃโ€Œ
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Review Process as a Guest - as of March 2021โ€Œ๐Ÿฃโ€Œ

Emilia42
Emilia42
โ€Ž03-28-2021 01:42 PM

For those who have never stayed as a guest, here is a snapshot of the review process when completed in March 2021. I completed this review on a laptop and accessed the review from the e-mail prompt that Airbnb sent after my stay.

 

E-mail from Airbnb asking to review. Note: if you click on a star with your curser, that will populate the star rating on the first step of the review, but it can be changed. 

Email.png

โ€ƒ

 

First step - Choose an overall star rating:

 

Step 1.png

โ€ƒ

 

If giving a 3 star or below a "Report unsafe behavior" link will appear:

โ€ƒ

Step 1 3star or under.png

 

If giving a 4 or 5 star, the next step will be to choose 'compliments.' This step is optional and can be skipped. If giving a 3 star or below, this step is not an option.

 

Step 2 if 4 stars or above.png

โ€ƒ

The next step is to describe your trip:โ€ƒ

 

Step 2 if 3 stars or below.png

 

Then choose a star rating for the 5 subcategories. Cleanliness, Accuracy, Check-in, Communication, Location, and Value. 

Step 4.png

 

 

Note: If you choose a star rating of 4 or below for any subcategories it will ask you to choose from a list of possible reasons and add detail. Examples:

โ€ƒ

4 or less cleanliness.png

4 or less communication.png

4 or less value.png

 

If you give a 5-star overall rating but a 4 star in any of the subcategories, you will get this message. You have the option to change the overall rating or ignore it.

 

Step 4 if stars don't match.png

 

Next is the private note to the host:โ€ƒ

 

Private Review.png

 

Next, the public review:

โ€ƒ

Public Review.png

โ€ƒ

 

This concludes the review.

 

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Re: Review Process as a Guest - as of March 2021

Sarah977
Sarah977 in
Sayulita, Mexico
Level 10
โ€Ž28-03-2021 03:24 PM
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@Emilia42 Reread the section I quoted. How it reads to me is that it is encouraging a guest to revisit the 5* Overall rating they left if any of the subcategories were marked less than 5*s.

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Re: Review Process as a Guest - as of March 2021

Emilia42
Emilia42 in
Orono, ME
Level 10
โ€Ž28-03-2021 03:47 PM
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@Sarah977 Oh right right, my miswording, thanks. Too late to edit now ๐Ÿ˜

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Re: Review Process as a Guest - as of March 2021

Ann72
Ann72 in
NY, NY
Level 10
โ€Ž28-03-2021 04:22 PM
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But the illustration was clear @Sarah977 @Emilia42 and I understood what was going on.

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Re: Review Process as a Guest - as of March 2021

Branka-and-Silvia0
Branka-and-Silvia0 in
Zagreb, Croatia
Level 10
โ€Ž28-03-2021 03:14 PM
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After hundreds of bad updates, this is finally the good one. Is it a glitch? ๐Ÿ˜„

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Re: Review Process as a Guest - as of March 2021

Colleen253
Colleen253 in
Alberta, Canada
Level 10
โ€Ž28-03-2021 04:06 PM
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@Emilia42 Thanks for posting this. Is it required to enter feedback when assigning lower than 5 stars in a category, or can guests still continue on without doing that? I wish they would make it a requirement for moving to the next step. 

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Re: Review Process as a Guest - as of March 2021

Emilia42
Emilia42 in
Orono, ME
Level 10
โ€Ž28-03-2021 04:17 PM
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@Colleen253 No, it is not required. You can still move onto the next page without indicating feedback. You cannot move onto the next page if you leave any star rating blank.

 

I agree, feedback is always nice. However, I will admit that when previously completing a review in the past, I had originally selected a 4 star for one category. But when the feedback section appeared I changed the score to 5 stars because I didn't want to be bothered or insulting to the host with my reasoning. So from a psychological perspective, I think it is once again encouraging 5-star reviews. 

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Re: Review Process as a Guest - as of March 2021

Debra300
Debra300 in
Gros Islet, Saint Lucia
Level 10
โ€Ž28-03-2021 04:30 PM
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@Emilia42,

 

Thanks for sharing.  I have an upcoming stay scheduled in a couple of weeks, and also will get to see the new review questions.  I think the reason why there is no questions regarding the "safety practices" is because the questions are not tailed for any specific type of property or stay, and there isn't an option of N/A as a response.  If a guest stayed at an entire place, and the host were not on site, a No answer could be the right selection, but it wouldn't be appropriate.  Also, there wouldn't be any point of intervention by Airbnb if the breach had occurred since the stay had already been completed.  I think that Airbnb believes that guests will contact them before a stay is finished if there is a safety violation.  I won't even go down the rabbit hole about verification of the incident.

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Re: Review Process as a Guest - as of March 2021

Emilia42
Emilia42 in
Orono, ME
Level 10
โ€Ž28-03-2021 04:39 PM
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@Debra300 Very true. The same reasoning probably as to why there aren't questions about privacy. It is so beneficial for hosts to stay as guests every once in awhile. Airbnb should really do more encouraging of this with more vouchers, etc. It helps to improve the guest's stay when you know the process. I would love to hear your take on the current review setup after you complete your stay! 

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Re: Review Process as a Guest - as of March 2021

Colleen253
Colleen253 in
Alberta, Canada
Level 10
โ€Ž28-03-2021 07:24 PM
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@Emilia42 Even though most feedback actually ends up being pretty useless, I feel the guest should be required to provide some comment, to show the reasoning for the lower score, and also, as you said, a guest may think twice at that point and just put a 5 instead. That would take care of problems like the guest who marked me down for check in because he didn't like my check out time. I'd like that person to have to actually write that. Because he certainly wasn't about to offer it up voluntarily. I had to ask him, since I knew check in was perfectly smooth. He may have thought twice if he'd had to write that in. It's easier to just carelessly toss out something lower with no accompanying comment.

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Re: Review Process as a Guest - as of March 2021

Ann72
Ann72 in
NY, NY
Level 10
โ€Ž28-03-2021 04:25 PM
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Overall I think the flow of the review process is much improved.  Thanks for posting, @Emilia42!

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Re: Review Process as a Guest - as of March 2021

Ann72
Ann72 in
NY, NY
Level 10
โ€Ž28-03-2021 08:57 PM
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Hold the phone, I just noticed something!!!  @Emilia42 did you say you stayed in a TENT??? 

 

You are such a badass.

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Re: Review Process as a Guest - as of March 2021

Emilia42
Emilia42 in
Orono, ME
Level 10
โ€Ž28-03-2021 09:02 PM
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@Ann72 Ha, yes I did! It was "glamping." But still, pouring rain and 38 degrees. 

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Re: Review Process as a Guest - as of March 2021

Sarah977
Sarah977 in
Sayulita, Mexico
Level 10
โ€Ž28-03-2021 09:29 PM
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@Emilia42  You're one tough chick. ๐Ÿ™‚ I'm impressed.

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Re: Review Process as a Guest - as of March 2021

Ann72
Ann72 in
NY, NY
Level 10
โ€Ž28-03-2021 09:31 PM
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Amazing.  I feel you had fun in spite of that!  @Emilia42 

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Re: Review Process as a Guest - as of March 2021

Jessica-and-Henry0
Jessica-and-Henry0 in
South Korea
Level 10
โ€Ž29-03-2021 06:19 PM
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@Emilia42 

Very envious~~ I've been trying to persuade Henry to go glamping again. We went a couple times several years ago and I had a lot of fun ๐Ÿ˜€ 

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