Dear Hosts
Please read the following email sent to one of our fellow hosts from an Airbnb customer service representative regarding a GUEST having their upbeat review removed, apparently because the guest did not realise the review was public.
"Mercy E, Apr 23, 08:28 PDT:
Hi Bo,
Thank you for your response. I completely understand your concerns. I know that having more positive reviews helps you as a host.
Please know that if the review author contacted us and requested to remove the review, we need to remove it as per request.
Please note that this does not apply if the customer contacts Airbnb to request only the removal of a review left by other party. In this case, we need to follow our content policy here: airbnb.com/help/article/546.
I hope this helps, let me know if you need further assistance.
Kind Regards,
Mercy"
In the words of Lord Denning
"This is such an appalling vista that every sensible person in the land would say that it cannot be right that these actions should go any further"