@Sarah977
I called airbnb and asked to cancel, the airbnb representative told me that I will need to pay penalties if I cancel. I had a long one hour talk to the airbnb representative, about how to act appropriate towards the guest. I got told, I need to ask the guest to cancel, but in this particular case, I realized as I started talking to the kids, they are nice, but they are ignorant and disrespectful and if I want them to cancel, I will need to escalate this in rough tone, which is not my manner, since I am not American, I can even not go in verbal fight with my english. Plus everything gets pushed right away in a wrong direction anyways. There was no IN or OUT with this booking. I was impressed that I need to pay penalties in order to cancel, even if I already feel that this hosting situation is quiet off. As you see, I was so alarmed, that I even started a chat here, life, as all was enrolling. I have a lot of experience, in hosting guests, who chose me and not me choosing them. My experience shoed to me certain things, because I exhausted the way of embracing everyone. I am concerned and deeply saddened to realize, as much I would love to from my entire heart, the counter part doesn't really appreciates it. I also talked to airbnb representative for an hour on a phone. There is a way, how to include new guests without getting burned, but airbnb needs to change the way they give review power to people who are ignorant. I feel like reviews destroy more as they are useful, the entire airbnb review system needs improvement. Maybe the reviews should happen in a background, and airbnb can give hosts and guests points, they earn, also if you want a review power in a community, that must be earned. There is no way I can teach people about WHY and HOW my airbnb business function, I do not expect young people (18-25) understand my set up, but must have respect and review power must be earned if want to be a trustful member. The point is, and I agree with you too, I had pliantly young guests, first time airbnb users too, who were great, but it only takes 2-5 of them out of 10 to mess up your host status. this is too many. you cannot allow yourself to get more that 2 of 1 star reviews in 3 month period if you want to keep your super host status. It's not about the written review even, it's about the points. It's ok for new users maybe just to give written reviews but for the first 5 stays skip the points.