Hi All,
Just wondering if anyone out there is having the same frustrations as us.
We rent a place out and when our guests come to review us they seem to give us 5 stars for everything except the overall. This is really frustrating as we do all we can and everyone who has stayed keeps saying it is a great place etc.
My frustration is that to keep a super host status you are expected to keep a score of 4.8 or above. Air BnB is basically telling guests not to give out 5 star ratings.
They have said
3 Stars - meet expectations
4 Stars - exceed expectations
5 Stars - Throughly exceed expectations.
That is how they would like guests to revies.
If they require a superhost to have a score of 4.8 or above dont you thing if you exceed expectations it shold be a 5 star?
Would love to here some thoughts as am thinking of moving our property to another platform as there seems to be a lack of communication from Air BnB and almost a wantingness of hosts not to reach superhosts.
Thanks a lot