@Gloria37 yours is an interesting situation. you have 5 full stars for each classification - accuracy, communication, cleanliness, location, check in and value. yet for 75 reviews you have an overall host score of less than 5 stars. how does that happen?
re BNB 5 stars and accommodation 5 stars, i think they are 2x different things. i read every review. only 4x people wrote negative comments. the drainage issue was sorted and has never been mentioned again. my guess is there was some issue outside the house. in my view these things can happen. they can even happen in a 5 star hotel (except i paid a 5 star hotel price so not only do i expect to have that seen to immediately but i also expect the cost of the room to be discounted or a shift to another suite). one guest talked about a lumpy mattress but as he said he could have tried one of the other beds. once again not mentioned again by subsequent guests. a BNB host who made the reservation on behalf of her mother in law, who complanied about dust and not having available things that were not metioned in the listing which was fruit for breakfast even though everything acutally mentioned in the listing was there. the other person i forget at the moment.
all in all, every one including 3/4 who made some negative comment, liked you and otherwise liked staying there. at NZD140/night for a group of up to 8, it represents excellent value. the place is rustic. here we would call that a typical NZ bach.
there are recurring comunity discussion threads debating the difference in perception between host, guest and BNB of what 5 star actually is. the other thing is that people will generally say one thing to your face but say something else entirely behind your back or in this case in the review. in summary 99+% of your guests like you and think that you are a 5 star host. and that of those guests 95% believe your listing to be accurate and liked it. of the 5% who had something of an issue, they were all resolved before the arrival of subsequent guests. and looking at that 5% again, only one person had a bona fide issue. i only hope it might be possible for me to achieve the same.
🙂
Em
Hukawai Lodge
Franz Josef, NZ
https://www.airbnb.co.nz/rooms/15418840