community
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
    • English
    • Français
    • Italiano
    • Español
    • Português
    • Deutsch
    • 한국어
    • 日本語
    • Nederlands
  • Sign In
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
  • Community Center
  • :
  • All Discussion Rooms
  • :
  • Hosting
  • :
  • Right of Reply and Lost superhost status #superhos...
Reply
Options
  • Mark Topic as New
  • Mark Topic as Read
  • Float this Topic for Current User
  • Subscribe
  • Printer Friendly Page
  • All forum topics
  • Previous Topic
  • Next Topic

Right of Reply and Lost superhost status #superhost status

Grace490
Grace490 in
Nakuru, Kenya
Level 2
‎09-01-2021 08:49 PM
  • Mark as New
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

I have just lost my superhost status after 2 bad reviews from the same guest who was vindictive .. he wrote 2 reviews on the same stay since he paid on a weekly basis and with each review counting to the status this has been a disaster I asked airbnb why this should not be considered as one stay but got no joy there . The same guests then made an allegation that I don’t own the property with zero proof of the same , I countered this on the right of reply ironically air bnb then claim that my reply which was purely based on correcting these wrong allegations violate policy as remove my reply but leave in the guests , as a result the guest profile does not have my rating of him but his is on mine and is a ranting and rating review , this is extremely unfair to me as there is now a poor one sided review ,my reply is not on this review , his profile is not affected and I have lost my superhost status ! , ALL my other reviews are 5 stars with a couple of 4 stars . Airbnb removed his reviews when I first complained and then came a week later and reinstated them

Tags (3)
  • Tags:
  • airbnb policy
  • right of reply
  • superhost status
154 Views
0
Join the conversation
2 Replies

Re: Right of Reply and Lost superhost status #superhost status

Emiel1
Emiel1 in
Leeuwarden, The Netherlands
Level 10
‎10-01-2021 03:55 AM
  • Mark as New
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

@Grace490 

 

Your post is confusing me:

 

I noticed on your profile this guest wrote 3 reviews and has stayed much longer then two weeks (two months ?) 

Did you comment on all 3 reviews and where those comments removed ?

There seems not to be (at least 1) review from you for the guest ?

 

 

0
Reply
Loading...

Re: Right of Reply and Lost superhost status #superhost status

Grace490
Grace490 in
Nakuru, Kenya
Level 2
‎27-03-2021 10:05 PM
  • Mark as New
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Hi i commented on each of the three reviews what is annoying is that there are numerous untruths  eg that I don’t own my own property which even if true is irrelevant and therefore a violation of airbnb rules, so the review should be removed . In addition to that my own reviews of him were removed from his profile and I was factual in my review of him so it’s really unfair that this is not posted on his profile and I feel very sorry for any host who in future gets this guest . I still do not understand and do not agree with the AIr bnb decision not to reflect my review of him on his profile . His reviews will take at least a year to cycle out despite my having a 90% plus overall score  and note that he stayed continuously so the extensions to his stay gave him a chance to do numerous reviews for what was essentially one stay ; begs questioning why someone having a one star experience would extend a stay twice with numerous listing available in the same area he kept telling me I was a great host and he was enjoying his stay until we disagreed when I declined to ask a neigbour not to park in his designated parking because his bike made too much noise for my guest ... not at night but during the day when he was sleeping !

0
Reply
Loading...
Join the conversation
Preview Exit Preview

never-displayed

Hint:
Type @ and the username to notify that person! You can @ more than one username.
You must be signed in to add attachments
 
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

About

  • How Airbnb works
  • Newsroom
  • Airbnb Plus
  • Airbnb Luxe
  • HotelTonight
  • Airbnb for Work
  • Olympics
  • Careers

Community

  • Diversity & Belonging
  • Accessibility
  • Airbnb Associates
  • Frontline Stays
  • Invite friends

Host

  • Host your home
  • Host an online experience
  • Message from CEO Brian Chesky
  • Responsible hosting
  • Open Homes
  • Resource Centre
  • Community Centre

Support

  • Updates for COVID-19
  • Help Centre
  • Cancellation options
  • Neighbourhood Support
  • Trust & Safety
© 2021 Airbnb, Inc. All rights reserved·
  • Privacy·
  • Terms·
  • Site Map
  • footer.heading.social.facebook
  • footer.heading.social.twitter
  • footer.heading.social.instagram