07-14-2017 03:04 PM
Am I allowed to get the name of all the guests coming to my house prior to accepting a booking request? We can house up to 6 people and I would like to know who is included in the group in addition to the person booking. Am I allowed to request Social Media / other information about all the guests coming to my house prior to accepting a booking request?
07-14-2017 03:21 PM
@Sylvia you can ask your potentional guest for all the informations you want. They may or may not tell you so you may or may not approve their inquiry :)
I do not ask for identity of my guests upfront (I have instant booking) but they have to show me their photo ID on check in and I take personal info from all guests in a group, even children. It is mandatory .
07-17-2017 11:14 AM
Prior to accepting the reservation, you can ask and they might tell you. After confirming the reservation, I think it is totally legitimate to get the names of all guests staying at the home. Asking for social media information might be a stretch and if they have reviews in Airbnb, I've found that the reviews are a good indication of what type of guest they will be. If someone doesn't have alot of reviews, I usually ask a couple of questions from the angle of wanting to make sure the house is a good fit for them. I usually ask where they are travelling from, if they have ever visited the area or stayed in an Airbnb before, and if they are in town for an event (the event dates can be verified) Usually, I find people are open and understand that you are renting to strangers. If I have a good back-and-forth with the guest, I go ahead with the booking.
07-17-2017 11:17 AM
You are entitled to know the the names of all your overnight guests (and their overnight guests). A number of cities are now asking vacation rental hosts to keep a log with this information. Often a booking guest will volunteer the information or will casually refer to the other guest(s). When this does not happen, we ask for at least the first name(s) and then we verify at check-in. We only do face-to-face check-ins. We have never turned a guest away at check-in but insisting on face-to-face check-ins lets the guest(s) know we are careful. Our neighbors appreciate the extra precautions as well.
07-17-2017 04:05 PM
@Sylvia I usually do not request this information unless their profile looks incomplete or they do not have any reviews.
A quick look background check on their names can often yield lots of information on what type of guests they are :)
07-18-2017 02:26 PM - edited 07-18-2017 02:38 PM
@Sylvia - You can ask for all of that but Airbnb is likely going to block any personal last names, references to Facebook, Linked In or otherwise in the emails between the two of you. They block websites and references to other major services like Google, VRBO, and such as well. Only once the reservation is accepted can you be given all details just as guests are not given all of your details until the deal is done. This is a safety precaution.
Once you have a reservation request, you only have 24 hours to act on it or else you'll be penalized.