We show on our listing that we have external security cameras on the property. Nothing inside.
A recent guest was asking questions about the security of the neighborhood. We told him -before he booked-that there were security cameras on the property, the people in both houses across the street also have security cameras. We even gave him the address so he could come and see the apartment before booking. He chose to book without visiting the property saying he was now comfortable knowing there were security cameras - (he had a thing about his new truck)
Though he had a 22-night reservation, after being in the apartment for three nights, he attempted to get us to lower the price because his company only paid so much and he didn't want to pay out of his pocket. When we wouldn't lower the price, he told Airbnb that the apartment was 'uninhabitable' because it didn't have 'heat' (another thing we clearly say on our ad - no heat or air-conditioning in the summer months) and got someone from Airbnb to approve his departure WITHOUT contacting us.
After we left a review of his behavior, (left the place a mess; had an unauthorized person staying with him; late departure, asking for a change in rental price after checking in, etc.) - he changed his profile name so the review wouldn't show up under his name!
Then, he called Airbnb and reported we had security cameras. Seriously?!!!
Airbnb suspended our account - even after many of the reps verified that we did show on our ad that we had the cameras on the property - and now, and now, OMG, Airbnb security department is insisting we send them, in writing of specific verbiage of promising not to use security cameras, etc...
What the heck is Airbnb doing? We have outdoor security cameras - we stated it in our ad - and this guy can suspend our account? That Airbnb, even after verifying we did have cameras on our ad, insist we, as hosts, spend the last couple of weeks calling them, writing them, dealing with various Airbnb employees, have our listings suspended, and now insisting for this other legal paper??
Another less than humorous comment from Airbnb - One of the few returned phone calls - Airbnb employee starts off by saying 'We record phone calls, do you have any problem with this call being recorded?' - Manager's response - 'No, not at all. We record all of our phone calls, too.'. Airbnb - 'What? You're recording this call?' Manager -'Yes'. Airbnb - Then this call is over. We don't speak if we are being recorded.' OMG!
Has any other host been asked to sign more documentation about security cameras or had their account suspended even though they had verified cameras were on their property in their ads?