Hosts - BEWARE - the security deposit that Airbnb holds is a complete and total waste of time.
I just had a guest leave my suite, throw a large party, put balloons all of the walls, doors, ceiling, etc.
The result was:
-Stains all over the carpets
-PUKE in the fridge (who does that!?!)
-Paint chips everywhere from the tape that they used
....Generally the suite was a complete and total disaster.
I put together a request to help with the huge out of pocket expenses: 2 extra maid, carpet shampoo, stain removal on the counters, cleaning the puke from the fridge (which took 3 hours).
Total expense for me was around $375 after all was said and done. It was more than 50% of what the guest paid. Lucky me.
Claudia from airbnb (aka Judge, Jury and Executioner), despite my repeated requests for a phone call, refused to call citing 'security issues for airbnb'.. absurd. Then requested copies of the bills, photos, etc. all of which was provided to her in a very timely fashion.
In the end, she ruled, "since the invoice wasn't on the cleaners letter head (they use a basic quickbooks system), that the claim was rejected.
Further, she sent me a message telling me that that is their decision and no further communication would be had on this case.
I'm disgusted with Airbnb right now... Any advise, I need to appeal this to someone that has a clue.
Paul