I had a young couple stay one night. They were very sweet, friendly, clean. However, from the start she questioned my pet fee ($25). She asked to pay cash or venmo instead of using the Resolution Center. I told her that wouldn't be possible and sent the request, which she accepted.
However, a few hours later I received notice from ABB that her $25 may be delayed. And then I was told to expect it March 7th. It's now March 10th. Her payment for the booking went through just fine. But I'm curious if there's anything a guest can do to their account that would make it look like they accepted the resolution center request, but then made it impossible to collect. Change the credit card number or something??
These guests also asked to do laundry (I clearly state no use of washer dryer, and especially not for guests staying one night!) which I declined. They left a nice review, but still, no pet fee.
My first inclination is to forget about it, because the pet did not do any damage or anything out of the ordinary. But the pet fee is for more than that because I provde extra amenities.
My second inclination is to involve ABB now, just on principle, because I think she purposefully did something to get out of paying.
I'd love to hear other points of view on this please!