Hi All,
We have a pretty big manual (in PDF) with all sort of details on our accommodation and other stuff that might be of interest to our guests.
So we use: Dropbox to store this document.
Upon reservation, we always send a more or less standard message through the Airbnb message thread. With all the information we require from our guests + additional instructions (basically the omissions in Airbnb, such as anticipated arrival time, our common check-in procedure – including telephone numbers, etc).
Part of this message is also the Dropbox link to the aforementioned document and instructions on how to easily download the document from Dropbox.
Which works like a charm!
We have never been able to send or to receive attachments through the usage of either:
- The Airbnb message thread (obviously you can send images through the message thread – only from the App. But I never tried to send any document through the message thread from the App. So I don’t know whether this will work).
- By reply mail via a ‘temporary’ generated Airbnb Mail Address.
Please note that there seems to be 2 types of ‘temporary’ generated Airbnb Mail Addresses:
So in that case, the only option left, is to ask the guest for their ‘real’ mail address.
Most people don’t bother to give their ‘real’ mail address. But sometimes they do not understand or are even aware of the differences in these mail addresses.
According to this help article by Airbnb, you can send attachments (Up to 15 MB): https://www.airbnb.com/help/article/694/how-will-my-email-address-look-to-other-people
But we never got it to work.
So if anybody has helpful tips, please let us know.
Best regards,
Cor.