@Emilia42 @Kelly149 @Jennifer1421
Thanks so much guys, I have gone in and changed the payout amount I was to receive and it seems to have worked just as you said Emilia.
That is how I will now approach this issue with return guests in the future, I do like to reward them with a cheaper rate. Previously I have thrown in an extra night or given them a bottle or two of wine.
You know, isn't this the great part about this community!
You get onto the paid experts who have been brainwashed into the company's mindset and many of them are clueless as how the platform actually runs. I perhaps should not grizzle too much. In three and a half years, this is only the third time I have received bad advice to an enquiry of mine by the company!
But the difference is I have never ultimately received bad advice here on the Community centre! There is always someone who has personally experienced just about any problem we are likely to encounter.
The difference is we have an active interest in the nuts and bolts of what we do, the company has an active interest in making money!
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We experience the same thing here with our two major airlines. One of major carriers in Qantas our national carrier, the other is Virgin Australia.
When Ade and I travel, it's a big deal because Ade can't walk, she depends on her 'Gopher' (mobility scooter) to get around. If we attempt to book with Qantas, they shake their head and say....."Nah, hire a Gopher at the other end, we can't handle them"!
With Virgin, they can't do enough for Ade, they let her ride her gopher up to the door of the plane and help her from there to her seat and staff take the gopher down and put it in the hold. At the other end she is last off the plane but her gopher is waiting there at the door of the plane for her.
The culture within the company comes from the top down!
Alan Joyce, the CEO of Qantas receives a salary of $1 million dollars a fortnight......
To Qantas it's about making money, to Virgin, it's about looking after passengers!
Thanks for the help guys, you are all great.
Cheers......Rob