Had a demand from a prospectus guest saying I had to accept her and her pet as her dog was a service dog and she had a certificate to prove it. In most Province's I believe you have to accept service dogs as they are an extension of the person. However, on checking with the province of BC, where I live, they told me that this law only applied to those with a BC Guide Dog and Service card and hers was Alberta. The lady was very nice and kept telling me to check her card as there are many out there that are not genuine. I googled Service Dog Card and sure enough, a website came up showing the exact card the guest had emailed me proving anyone who had a dog could get one. So beware there are many fakes and the people who are willing to deceive hosts into making them stay in their homes are not the type I, or I should think anyone else wants in their home.
@Gillian in the USA there is no card for a Service Dog.
Even more, it is against the law to ask for any documentation.
There are things one can do to try to help fight fake Service Dogs, but asking for documentation in the USA is not one of them.
I am glad they at least have something in Canada.
@Gillian @Matthew What is often abused here in the U.S. is the certification process for supposed 'Emotional Support Animals' (ESA's). While many are legitimate, I would propose that just as many, or more, are not. I say this as a licensed therapist who legally can certify such animals. But Airbnb's policy is that we must take both ADA-certified animals and ESA's, and if we don't, we can be penalized and Super Hosts can lose their Super Host status for a year. If you want to avoid trouble with Airbnb, you need to go by their policy, regardless of laws that might apply to you and/or to the animals.
Seems both you and the guest missed AirBnB's policy on ESA's, mine has tags, you can get them on Amazon for less than $10, but when booking through AirBnB they are not required.
Just as an add in- the airbnb policy on service dogs-
"It’s important to be aware of the fact that the assistance animal, whether a service animal or emotional support animal, plays an important role in your guest’s ability to travel. However, if your listing includes a shared space and an assistance animal would create a health or safety hazard to you or others (e.g. allergies and pets who are unable to share space with other animals due to a safety concern), we will not require you to host the guests with the assistance animal."