We need some help from the Community, please, if Airbnb is to remain an important channel for us. So, thoughts, please?.
We switched to the new Airbnb service fee inclusive pricing model as we now use a channel manager eviivo here in the UK. Our rates plan through our channel manager was comparable, giving broadly the same pricing for all OTAs. We use limited syncing between Airbnb and our channel manager. Airbnb guests would pay a marginally lower price than guests through other OTAs. The point is that we have tried to treat all OTAs the same now. But we have no reservations at all now through Airbnb, not a single one. We started our hosted B&B business last year and our success made us instant Superhosts using only Airbnb. Airbnb got us on the map and we like the idea of guest reviews – a pity other OTAs don't have them!
We joined a channel manager in August 2018 and all our guests now come mostly through Booking.com, some through Expedia and some through our own website set up for us by the channel manager. We are for some reason still Superhosts ( for the fifth quarter in succession) - our last Airbnb guest was two months ago – we have 9.8/10 review scores on B'com and 5/5 on TripAdvisor and Expedia. Why aren't we getting any Airbnb bookings any more? We could probably fill our target capacity through these other OTAs and certainly do at present. But we would much rather have more Airbnb guests.
We have today gone back to separating the guest service fee from our pricing to see if that makes a difference. Will this work? What do people think is going on? Should we give up on Airbnb and just use the other OTAs?