You have guests in the apartment and your next-door neighbour has prepared a huge birthday party that lasted all night. Or the power went out in your neighbourhood half a day due to a malfunction in the main substation.
Of course, you will apologize to the guests for the inconvenience.
Even though it was outside of your control to prevent this event, some guests might reduce their star rating for this inconvenience.
My suggestion is that before arrival of each guest, buy a souvenir of your city and write a message something like "Thank you for staying in my apartment!" Put the souvenir and message somewhere that is not within the reach of the guests eye.
On the day of guests departure ( personally I am not present at guests departure) send them a message wishing them a safe back home and tell them to take a look at that "hidden place". They will forget about that inconvenience immediately.
I suggest that you tell all of your guests about "hidden place" regardless of whether there was such situation outside of your control or everything went perfectly.
It will create that WOW! effect an you will get a great review. Try it and see:).