Can't seem to @ Jennifer............I was looking at your reviews since you asked someone about was it too harsh or NOT harsh enough.
Did I get it straight - guests stained your white carpet sorta cleaned up and you still give them a 4 star for cleanliness ?? sorry we are hosting really differently............If they told you immediately, and / or cleaned up really as best they could - then maybe a 3 - BUT, sure accidents happen but I do not encourage them - and a 4 star ?? That says to ME - its cool - its OK - no big deal.
I would block them & . 1-2 star so they couldn't book at my place or IB's - I think if they clean up and or offer to pay that changes stuff - its an effort to do something - then I would give a 3 star still - if they do NOTHING....that gets a thumbs down from me.
Some folks are just not respectful of others property - and I don't know if we can somehow impart respect on them BUT low stars/ thumbs down/ charges will certainly get their attention to something THAT DIDN"T matter to them at all before. That's my take on it. happy hosting