@Katrina79, go to Twitter and look up @Airbnb. Click on "tweets and replies". Should still be near-ish the top. The theme is guests loving a place so much they don't want to leave, and one of them joking they could pretend they didn't know the checkout time, and Airbnb joking that it's a plan. It's all in the usual sort of banter-y fun that such accounts get into these days. When a cereal or fast food company does it, it doesn't hurt anyone but maybe themselves. When Airbnb does it, the joke is at someone else's expense -- it's at a host's expense.
Reading it myself, after months of lockdown and no guests (so no problems), I would have just rolled my eyes.
@Mary419 reads it after being forced to fund a guest's decision to ignore checkout time, and, rightly, flashes angry. Then I suggest she should follow protocol. She must have hit the ceiling.
I'm not going to tell her to calm down.