HI all,
We have had for the 2nd time in a year, had 'Smart Pricing' turned on for our property without our consent, and users have booked our property at rates where we lose money.
AirBnB refuses to acknowledge the problem, or accept responsibility for the technical error, and will not remove the booking that ocurred at the incorrect rate.
After messaging the prospect to inform them of the error caused by the platform, we offered them the unit to stay if they were willing to pay the rack rate.
At this point we no longer trust the prospective guest, nor feel comfortable with the booking, yet AirBnB refuses to help.
Have others experienced this?