I had smart pricing turned on to see how it goes. I must say it is VERY smart, because it managed to betray me badly.
For me it looked like I was pre-approving a guest for three nights at $170 per night. I have written confirmation that I pre-approved at that rate. I later found out that the guest was receiving my pre-approval at a rate of $126 per night (which is the absolutely minimum rate that I have set in general). Only AFTER all was booked and confirmed, I could not believe my eyes when I saw the approved rate.
I asked the guest to send me the confirmation email, and YES, it showed the lowest possible price right from the beginning of the reservation process when I was told I was approving at the actual rate of $170...
This clearly a betrayal that AirBnB is initiating through their rediculous smart pricing system. DO NOT TRUST AirBnB with handling your rates! They do NOT have YOUR best interest in mind!!! Set all rates yourself and check thoroughly before pre-approving anything!
Now my question to the community: Because AirBnB is hiding somewhere without any possibility of approaching them, what would you do to bring this serious matter to their attention? Do you think they might even care?
I am accepting the lower rate from my guests because it is not the guests fault. I will not get envolved in a legal battle with AirBnB (I cannot afford that) - but because I don't trust them I may have to remove my listing with them. I am far better off with booking.com!