I put together this guide to help other hosts collect their smoking deposit. I have been successful in doing so and there seem to be a number of posts from hosts who were declined by CS and frustrated. Please add what have worked for you
In terms of getting the actual smoke out, ozone machine is magic. I got one online for about $70. I still need to do all the washing and cleaning but the smell lingers until I use the ozone machine.
Oh, I was just wondering about VRBO. Is this something brand new that VRBO implemented? Because in March when I used VRBO I was charged a security deposit up front and then got a refund a couple days after checkout. Very curious because I was actually thinking of switching to VRBO.
@Ann72 as I have learnt first hand, that insurance is very limited and does not cover some important things, for example theft. It also requires the host to do a lot of work. We still have to collect all the receipts, invoices, etc
@Ann72 100%. The difference is that the guest here is the one who bought insurance and the host is the one doing all the work to get paid after the guest did all the damage. Ideally, the guest pays for the damage and then deals with their own insurance that they chose to buy
@Inna22 @Ann72 I haven't chosen to charge a guest for damage in a very long time on Vrbo, but what they're saying about the current plan is that the SD is Available for a host to charge against (you get to decide instead of a CS person, which is my favorite part!). So, instead of charging it first and then refunding it later, it is more like they have a hold for that amount knowing that it might be run, but might not. This means that it runs in the background of the ccard info rather than showing up as an actual charge/refund. And they did SAY (again, I haven't personally tested this theory) that if something changed with a guest ccard situation between the hold being run and the host trying to charge the fee, then Vrbo will pay out the amount due and go after the guest for recouping the costs. IMO this is still leaps and bounds ahead of what ABB offers
@Inna22 Thank you for the post! We just had our first encounter of a party experience in a booking that was no accident, they had it planned and even brought in extra speakers and extra people. Our listing states our home is on a quiet street, not a place for a party etc and they ignored that and other house rules such as smoking, and now we have burns on the carpet as well. As I researched the process to report damage, it seems like a big waste of time to message the guest , however, your post and the comments following unfortunately show it has to be done in the resolution center. We'll get this reported today before our next guest checks in Friday.