Has anyone else had an experience with guest staying longer than their reservation but under the 30 day period? What solution did you come up with?
AirBnB is still in the process of "investigation" and "contacting guest" while their phones are shut off and it is day 2. Police department was called and they are needing an eviction notice from court in order to remove guest. As a host I do not live in island, I reside in the states so I can not personally appear on the property but only allow property management to represent us.
We recently had a bad experience with a person who had "8 great reviews". They rented for 6 nights and asked to extend, however upon extending their reservation the cards declined and ended up 2 extra nights without pay. The guest solution was to "pay through PayPal" since their booking had already finished and their extension had already been denied due to lack of funds. Guest was upset when we requested for them to create a new reservation, resulting in another cleaning and service fee. AND I will not forget to mention their two "service dog" surprises AND an un-listed guest upon arrival to property, the "service dogs" were barking and acting aggressive towards property management!
We have a strict no pet policy, however ADA protects service dog owners. If we cannot ask for documentation according to AirBnb how can you identify a service animal? I would have preferred the guest notify me first so we could have a transparent conversation but there was 0 courtesy notification from guest while booking. As a host I could have also prepared my home for animals. Finding out through property managers that there were dogs on the property was not ideal.
What a nightmare. Why does AirBnb not have representatives who can get involved IN PERSON to bring solutions to these serious cases such as squatting?
Any help or tips with smart-lock recommendations?