After reading all the comments on the cost of sheets, and trying to figure out a solution.. I think that Hannah did the right thing, and hopefully she'll be the only one out the cost of sheets, I am guessing the guests are truly embarassed and hopefully will be more careful next time! Thats the only solution, give a review or the guests won't know, or think they got away with it. Good Job! When you give someone a review they know who its from, and thats what makes it hard to give someone a bad review. Guests think they hold all the cards, because they're "favored" with Airbnb.. it shouldn't be that way. Just as Lizzie said in a different post, Airbnb accepts reviews from hosts on guests, but will not remove the retailiation reviews for the host... thats just illogical and bad management.