For each guest review, a host is asked to give a star rating for the guest's cleanliness and communication.
However, when looking at a guest's profile, the star rating for these aspects is not visible.
How can I as a host see these ratings prior to accepting a booking?
If it is not visible, than what is the value of completing these questions?
Good point. But, being clean, following rules, good communication does not sum up the experience. There should also be a star rating for overall experience of hosting the guest. I have had 5 star guests for the rating system allowed, but they have been an absolute pain to host and there is nowhere to indicate that they are a high maintenence nightmare. If stars are important for hosts they should be as important for the guests and included in their profiles.
Just curious...when you say they were 5 star guests but they were high maintenance, what made them 5 star, in your opinion.
I'm trying to compose a review for some guests who, on the one hand, communicated very well before their stay, and when they were leaving but, they spilled something on the rug in the bedroom and never mentioned it...also they backed into my neighbor's car when they were pulling out of my driveway and never mentioned that either (I had to hear about it from my neighbor)...
So, I'm torn between 5 stars for communication and 1 star, if you know what I mean...
@Marilynn Five because they were clean, respected the rules and communicated well. Super high maintenance because their expectations and entitled attitude was off the charts. If we hosts had the Overall rating I would have given them one for that. If I were in your shoes I would definitely give your guests less than 5 stars for not communicating that they backed into your neigbors car.
And, how about a star rating for them for "check in"? Half of my guests over the last few years have come late without giving me any warning. Hosts need to know if that is likely, because that might affect their whole schedule.
I bet most of us only do airbnb as a source of income on the side. We have other commitments; jobs, families, sports, lives ...
yes, we need a rating for "check-in" and "check-out". I have had guests who did not arrive at the agreed time so I wasted hours waiting for them. Other guests tell me at the last minute that they will check-in "outside" the schedule check-in on my listing. Other guests check-out late despite being told I needed to clean the room for the incoming guests.
That is SO inconsiderate!
Airbnb should add those 2 ratings for the convenience of the hosts. Too many guests abuse our welcome!
While I, too, would strongly like to see guests' individual (averaged, of course) ratings (especially the Cleanliness level and the final Thumbs-Up/Down), I can imagine that AirBnB itself has uses for the information. I'm sure they use it during disputes or when making decisions about security deposit claims. For example, if a host claims a guest totally trashed a space like a rock-star, requiring an extra-expensive professional cleaning, a guest who's gotten nothing but 5-star cleanliness ratings will probably be given more of the benefit of the doubt than a perpetual 1-star guest. And so on...
Not true. I had a dispute with a guest who showed up expecting 2 beds instead of 1. He and his buddy smoked cigars and left ashes and cigar wrappers in my apartment, spilled drinks, then left in the middle of the night (betwen 1 am and 2 am), literally leaving every light on in the apartment and both doors wide open during a heat wave. They also turned the AC down to 60 so the unit ran until it froze. I filed a claim with AirBNB for the full amount of my security deposit and received it. Of course, I photo-documented everything when I filed my claim.
this cannot be true... i just had 4 guests check in and sneak in 6 more and trash my house..
i have time stamped before and after pictures.. they lied and wrote a 1 star review
saying that the house was trashed when they arrived even though it has 30 4-5 star reviews... and i sent documented proof.. air b n b let them post the review
and now have suspended me
because of a 1 star false review
i didn't receive a dime so far...!! air b n b asked me to resolve this with the frat boys who snunk in and trashed it
they told me to f... off.
i have been managing this property for 11 years and air b n b has empowered this underage 1st time frat boy to damage my house, my property and now my bank account..
i despise these corrupt policies that always favor the guest... air b n b doesn't take a deposit therefore attracking the lowest of the low
I disagree. I’ve had a few times where Airbnb came through for me (the host) instead of the guests.
One incident is still clear in my mind....
I had a horrid guests that came and then said she didn’t like my unit (98% 5 star unit). She had also received a discount as well and tips to do in the area. I should’ve known because from the moment she booked she wasn’t extremely high maintenance and self entitled like no other. Anyway...
She knew I was out of town so she claimed she didn’t stay and left to a hotel. Thus demanded a partial refund or cleaning fee refunded. She also hinted at leaving a bad review.
I told her I would give her a partial refund from the cleaning fee as long as the unit wasn’t used as she mentioned.
I didnt return until the day after her initial check out day and the unit was completely used. There was even milk and cereal left behind which clearly showed proof that she had stayed there.
In the coming weeks (yes weeks) she continued to pester me demanding a refund and threatening me about the review, so I told her I would refund her partially in 16 days. (After the review period)
Fast forward and I refunded her $15 in good faith, not because she deserved it but because I said I would. (My cleaning fee is $45)
This girl was crazy and then sends me a money request for more then half of her stay demanding I pay her and threatening me.... again. Except this time she couldn’t try to extort me by dangling a “bad review threat” over my head.
When airbnb contacted me I simply had them read the messages. It was clear that she was shady and I never mentioned “how much” I’d actually refund her. I told her partial cleaning fee and that’s exactly what I did.
She’s lucky she she got that, because the unit was completely used and had to be recleaned as normal per use.
So, as long as you watch what you say, remain professional, and have your facts straight Airbnb will definitely come through for us Hosts. Super host even more I feel.