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Superguest

Edith0
Edith0 in
Paris, France
Level 10
‎08-02-2016 09:20 PM
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On about 50 guests for a year and a half, I have elected 5% super guests. I wrote to tell them they had won the title of "Superguest" and I offered them a free 2 night stay at home and that I hoped to see them again. ... Well, one is back in early March for a two night stay! Isn't it great? I am really thrilled! And she won't recognize her room as I bought two twin beds to replace the sleigh bed there was before, and gave a new vitamin new look at the room.

Edith
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10 Replies

Re: Superguest

Clare0
Clare0 in
Templeton, CA
Level 10
‎09-02-2016 07:29 AM
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@Edith0 What a great idea!  I'm looking for ways to get repeat guests.  Basically I'm waiting for them to contact me then offer a discount, but I like your proactive way of contacting them first and offering a "reward".  I wish there were a way to keep notes on guests online.  In my old age the guests are beginning to blur in my mind so I'm not sure who I would give Super Guest status to.  Please update how well this goes!

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Re: Superguest

Alison4
Alison4 in
London, United Kingdom
Level 2
‎10-02-2016 09:56 AM
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Can I ask when we get to rate our guests according by stars are we ever actually able to see the star rating in their reviews? I cannot recall seeing them?

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Re: Superguest

Clare0
Clare0 in
Templeton, CA
Level 10
‎10-02-2016 09:58 AM
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@Alison4 when you get the message from Airbnb to review your guests, you will be able to click on stars for various categories.  

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Re: Superguest

Alison4
Alison4 in
London, United Kingdom
Level 2
‎10-02-2016 12:49 PM
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I know we can rate them but I cannot recall seeing star ratings on guests reviews I have seen prior to accepting them

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Re: Superguest

Clare0
Clare0 in
Templeton, CA
Level 10
‎10-02-2016 01:17 PM
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@Alison4, I misunderstood you.  When you review a guest, the stars appear as an aid to the review.  Once posted, the stars do not show publicly.  😞

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Re: Superguest

Edith0
Edith0 in
Paris, France
Level 10
‎12-02-2016 11:28 PM
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I thnk we can't see them. Airbnb has a look on it.

Edith
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Re: Superguest with a medallion??

Gloria43
Gloria43 in
Gijón, Spain
Level 1
‎27-07-2016 06:32 AM
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It would be helpful and rewarding to prize guests with a medallion. 

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Re: Superguest

Maria---Luis0
Maria---Luis0 in
Cascais, Portugal
Level 2
‎06-10-2017 02:46 PM
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Thats's a great idea Edith. I was looking around to see if there was a superguest level for guests and I found this post and I believe Airbnb should pick this idea and move forward with some action on it.

 

Also I would like to have the possibility to see ratings from guests and define that I would automatically accept guests with a + 4 rating or so and have to manually accept guests under 4 rating. 

 

Would give a bigger trust on the system.

Luis

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Re: Superguest

Liza93
Liza93 in
Los Angeles, CA
Level 1
‎16-12-2018 12:43 PM
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Hi.  Can you tell us how to sign up as Superguest?  Thanks.

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Re: Superguest

Lizzie
Online Community Manager Lizzie in
London, United Kingdom
Online Community Manager
‎18-12-2018 10:34 AM
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Hello @Liza93,

 

It is fantastic to hear you are interested in the Superguest program. Superguest has been launched by Airbnb yet, but when we have more information on this, I will be sure to share it here in the CC. 

 

Do you travel a lot on Airbnb?

 

--------------------

Looking to contact our Support Team, for details...take a look at the Community Help Guides. 

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