As we settle into October, I’m pleased to say we have reached the next Superhost assessment. We will evaluate your past year’s performance up until October 1st to determine your Superhost status, which will appear on your profile for the next 3 months.
How will this work:
*Please note, during this time, you may see your dashboard update to the next Superhost 365-day window, which will be assessed in January 2020. If you see this, please don’t worry. Though we track your activity dynamically, we will only be looking at your performance from Oct 1, 2018 through October 1, 2019 for the assessment that’s happening now.
A huge thank you for all your hard work throughout the year and let us know if you have any questions.
@Abhi127 If you look on your Progress-Opportunities-Superhost page, you will see that it now says at the top that what is showing is the stats for Dec.31, 2018- January 1, 2020. You can change the assessment period showing in that box using the arrow there. So if you change it to the period just ended, on Oct.1, 2019, the stats below will change and you'll be able to see if you qualify for Superhost this time around or whether you'll have to wait until January.
Every quarter there is so many hosts who ends up in here asking why they haven't received the badge yet. How hard it be.
@Abhi127 No one gets the badge Oct. 1. Some hosts got guests who still needs to leave a review for a stay/ guests got like hosts do 14 days to leave a review.
To Lizzie@airbnb. I am a Superhost whose status was put in jeopardy earlier this year. Airbnb allowed someone else other than the guest to book a 7 month reservation. When the "daughter" eventually got the reservation dates correct there was a huge discrepancy in the price to be paid to me as per my listing. This was the beginning of numerous phone calls to Airbnb to help me fix whatever the problem was. I am a senior "older than 75" who has space in my home to rent out, so I struggle with the technical things and sometimes ask for help. I spent numerous hours in the next three weeks attempting to get this reservation fixed and have the correct price to be paid to me. It never happened, no one at Airbnb ever did what they said they would do and the "daughter" said Airbnb had locked her out of the account. After three exhausting weeks I phoned Airbnb and asked for help in cancelling this reservation. The Airbnb person was the rudest most belligerent and irate individual I have ever spoken with, who berated me as if I was dirt under her feet. I eventually hung up on her, when she phoned me back I hung up again, because I refuse to be treated in this manner by anyone. I cancelled the reservation and my calender was blocked for 7 months. I am sure to lose my superhost status in the coming days and I am still reeling from this treatment. It is ONE CANCELLATION, in allmost 2 years. I currently have a 5 STAR rating for ALL my listings.
Hi! I just became superhost.
I rent two apartments on island Korcula, Croatia.
My question is since the guests come here mostly from june untill september beacuse is a bit remoted and by the sea is mainly summer vacation place, will i lose my superhost status untill next summer becasue i can expect to have new reservations in may , not before.
I have just received notice of my 15th consecutive Super Host achievement. The message and graphic I received is somewhat embarrassing in its childishness of language and not something I would want my guests to read.
I remember a couple years ago I once received an actual framed poster like notice which was perfectly frameable and its recounted how many reservations, from how many different countries, how man reviews, and was dated for this Super Host renewal notice.
I thought, how nice, I can print this out, frame it and hang it in my guesthouse for all to see.
Would like for Airbnb to consider my Award Plaque suggestion. It falls in line with top rated hotels and resort properties which frequently have award plaques in the unites to validate their quality of services to their guests. You know, the 5 star universal rating system. ( which I also wish Airbnb would adopt.) Making this professional change adds Value to the guest consumer mind and the printable plaque itself becomes a thing of value to the Super Host, which will be greatly appreciated.
I am honestly disgusted with the calculations and the inability to have something reviewed. We literally have had 1 cancellation since we listed with Airbnb. The cancelation was communicated with the guest months before they were scheduled to arrive. They had no issues and book elsewhere. Everyone was happy, we fixed our listing and now for 1 cancellation and we are now no longer considered a Superhost? Seriously, has this happened to anyone else? Don't you think an appeals process should be in place or am I crazy in thinking that circumstances change?
Why do I feel bullied right now?
For me, staying on track is having confidence in myself. Ok, I may sound a little sappy, but running a successful airbnb has to be done with heart. You genuinely have to know what makes people tick. By the way, I haven't always been like this. (This has been my personal journey through airbnb) I have earned my Superhost badge twice (which to be honest, I did not know was even possible. I thought once you got it, it was yours until you screwed up, and airbnb took it away from you) Just go that extra little mile, for them. People love to be taken care of. Pamper them. We all deserve it. Go get them marshmallows for the fire pit, so they don't have to it. That gives them time for more relaxation. In a nutshell, its putting them first. As soon as there reservation is confirmed ,its all about them. Now, mind you I may sound sappy, but I have boundaries ,and so far they have never been crossed. I make my rules and expectations very clear. I have communication with them as soon as they book through arrival. I will give them suggestions on attractions, events, restraurants, winery etc. They become my priority. Work from your heart and you will be the best kind of Superhost...... There Superhost! Good luck!