As we settle into October, I’m pleased to say we have reached the next Superhost assessment. We will evaluate your past year’s performance up until October 1st to determine your Superhost status, which will appear on your profile for the next 3 months.
How will this work:
*Please note, during this time, you may see your dashboard update to the next Superhost 365-day window, which will be assessed in January 2020. If you see this, please don’t worry. Though we track your activity dynamically, we will only be looking at your performance from Oct 1, 2018 through October 1, 2019 for the assessment that’s happening now.
A huge thank you for all your hard work throughout the year and let us know if you have any questions.
Glad you found it helpful @Angela1694–I find that the month's pass so fast it's easy to lose track of time. :)
Please explain, how can I lose Super Host status. I accommodate guests in my own home with a room. Unfortunately this year has not been good to us, due to these unforeseen circumstances I lost my Super Host Status as advise by Air BNB, all because I did not meet the required nights hosting during this time????? I have been hosting for 4 years and have bent over backwards to host for Air BNB and make sure my guests are happy etc.
1. On 21st may I fractured a bone in my foot and had surgery and I had a booking the following week. I phoned Air BNB and informed them that I would have to cancel this booking, I was required to provide proof from my doctor, which I did. I was reassured that I would not lose my Super Host status and I had to blockd out 3 month, I was in plaster for 9 weeks and a further month physiotherapy.
2.Then my mother in Law passed away on the 10th August, so had a lot of planning to do etc etc, and family staying, plus arrange a funeral. So again I had to block out 2 weeks.
3. I was run down and got the flu bad and was unwell for 2 weeks, so out of courtesy I again blocked out 2 weeks, as I did not want to pass on this dreadful flue onto any potential guests.
4. Then on the 13th September my partner injured his hand and had emergency surgery, he was in a cast for 3 weeks, ongoing specialists appointments and hand therapy, I had to drive him long distances to attend these appointments etc.
5. Then on the 28th September my Uncle passed away, so again I had to travel to attend funeral etc. and blocked out 1 weeks.
However during this time I somehow managed to host 2 long standing bookings , one for 4 nights and the other 3 nights, with help from a family member who came and stayed.
Today I received an email informing me that I had lost my Super Host status because I didn't meet the required numbers of nights stay during that period.
I am angry, I phoned the call centre and spoke to an Air BNB customer service person and and tried to explain the reasons why I had to block out dates etc, this was just fruitless,stressful and asked to speak to his superior, again this was to no avail and fell on deaf ears, all they could say was" Sorry to hear this" over and over again. I tried to explain that circumstances arise in peoples lives that prevent you from hosting . I don't have a free standing unit etc that's manged where guests can come and go without my presents. I have a room in my home for guests to use and this requires your attention and presents. So how on earth are you suppose to host when health does not allow, and the unfortunate circumstances of dealing with 2 deaths in our family also. Sometimes you have no alternative but to block out dates. You do not get any thanks from Air BNB, only reprimanded.
What does Air BNB have to say about this Lizzie
Thankyou for this platform
However some of my listings have reached the threshold of 4.8 and I have i been a superhost for 3 rows,
Please advise why my superhost has been taken down.
Some of my competitors that has 4.6 are super hosts..
How is this possible.
@Jsmart1 The rating is one rating that affects all your listings- each of your listings doesn't have the Overall score counted separately. So, unfortunately, you could have a 5* rating for one property, but if you have a 4.6 for another, it will average out the 2 ratings. In other words, the rating is attached to your profile as a host, not to the individual listings.
Thanks @Lizzie I look forward to the next Superhost assessment! I’ve earned Superhost 3 times in a row since Jan 2019. It's delighted to be recognised by the platform. I can't wait to unlock a bonus when I reach 4 in a row. ^^
I'm always on the edge as I always get the odd guest that doesn't read my listings description and gives me a negative review... If I get 1 more 4 star review I'm out for the year!
It just means you have to work harder, I find the more special things I do for guests they are less likely to be picky, I stayed recently at a superhost and a doona was dirty plus 4 hairs on the vanity etc but she was very pleasant lady and wavied the cleaning fee on subsequent nights so 5 stars all the way.
@Max145 Sorry, but I disagree. If a guest doesn't bother to read the listing description and arrives assuming that things will be provided that weren't stated in the listing, and then leaves a bad review, a host "working harder" has nothing to do with it. That's the situation @Dan Gui1 was referring to, not simply overlooking if things aren't perfect as long as the host is responsive.
And most of the host posts on this forum indicate that guests who behave in an entitled manner can't be pleased no matter what, and leave bad reviews no matter how much you bend over backwards trying to appease them.
No, a guest not doing their due diligence is NOT the host's fault. The fact that hosts can be penalized for a guest's ineptitude is ridiculous.
I completely agree with this. I had a guest recently who gave an overall star rating of 4 despite giving 5 * against all categories. When I asked Airbnb if the guest had given a reason why in their feedback the answer was ‘no’ and I would have to ask them myself. I found a diplomatic way of broaching this with the guest who said I couldn’t have done anything better but?if there was one thing they missed, it was a TV with Netflix/Spotify. My listing clearly states there is no TV and none of my other guests have allowed this to affect their rating so I think it’s very unfair that the host suffers despite all the other things they do to make a guest welcome. Moreover, it takes longer for the rating to then go back up - despite 5* reviews all round then it does when one person marks you down. This system of calculating scores makes no sense and should be reviewed by Airbnb so the judgement is fair.
Thanks for sharing your experience. I have had similar experiences with some guests lately. It's strange because I go out of my way to make sure guests are satisfied. My descriptions are pretty detailed, and everything listed are available in the property. My recent guest gave me 4 star because he feels as a super host I should have refreshment and snacks ready. I was blown by such entitlement. Don't get me wrong, there's nothing wrong in providing refreshment as a complimentary, but I feel it's unfair to rate someone poorly because they didn't provide snacks. I have been a Superhost for 6 consecutive times, and I never had anyone say something like that.The second guy that gave me 4starts overall was mad because they didn't air the second NFL game he wanted to watch. He watched the first game, but the Patriots game didn't air and which I had explain to him that I don't have control over this. I have paid to have those channels. Mind you, I pay extra 15$ every months for NFL sports channel, aside my cable which is 140$ a month. I wish I don't take this too personal, Unfortunately, this affects me emotionally and makes me sad almost the whole day, and even discourages me towards trying too much for future guests if they will end up treating me like this.
I didn't go back and forth with the guest, I'm trying to learn the hard way that I will never be able to please every guest. The sad thing is you will need 4 additional 5stars from future guests to get back on track after someone rates your below 5 star.