I started hosting last year with no experience and many questions that I had to figure out. I used the community center, online searches or contact with community experts or direct calls with Airbnb. That worked out, but all communications were about specific issues or problems and generally after the fact.
However, what I would have liked was a dedicated 'Superhost Mentor' that I could have chatted, texted or emailed about many questions about running the business before I ran into a problem. I envision the mentors working with a host for 3-6 months to get them up and running and on the fast track. The mentors need direct compensation, or the relationship would not be valued, nor would you get good Superhosts to volunteer.
A mentor would have increased bookings and revenue early on, so hosts and Airbnb both win.
I wonder what hosts think about this idea?