Airbnb, you guys have had some serious lack of judgments when it comes to your review system and most particularly your superhost ranking factors, but this one takes the cake.
So I see that one of the factors of Superhost, is AMOUNT of reviews done. Which says a 50% is minimum before you get booted off Superhost. Any logical person assumes this is the amount of reviews, you as the host leaves about your guests.
I think to myself, ok thats fair, I can (and have) definitely reviewed my guests at a much higher rate than 50%, as I am a hands on host who strives for optimal quality and service delivery.
Yet somehow every week, I see my percentage slowly falling, even though I make a huge notable effort to review all my guests, come rain or shine.
But no matter how much I review, this number keeps falling closer and closer to that dreaded 50%.
So i ask your support staff to show me proof of how many reviews I have not reviewed, because I know for a fact that I am around 95% (as I have missed a few here and there over the years) but certainly NOT the wildly incorrect 70% your are saying I have.
Your support replies and tells me one of the most ridiculous things I have ever heard from you people.
~ ~ The amount of reviews that governs MY superhost status is not the amount of guests I have reviewed, but rather the AMOUNT OF GUESTS WHO REVIEW ME ~ ~
WOW. You can't be serious? I had to read it 3 times just to makes sure Im not reading it wrong or dreaming, becasue this cant actually be real.
Why on earth would the work ethic and laziness of guests, who are either taking time to review me or not, have any factor in my superhost status?
How does that poertray or have any relation to my service delivery and work ethic?
Superhost is a reflection of how hard I, as a HOST work, not how much a guests cares, or makes the time to write a review or not.
Please fix or remove this absurd notion.
It's totally irrelevant to my work ethic as a host. In fact it's a 100% TOTAL reflection of the guests lack of work ethic, and should be reflected on THEIR profile. NOT MINE.
It's one of the most ludacris decision you guys have ever made and no one has ever stood up in a meeting and gone :
"hey guys, I think we have this backwards, shouldn't it be how many reviews the host leaves, seeing that it is their profile and not the guest's?"
Nope. Somehow this has seemed normal to everyone working at Airbnb for I don't know how long.
Where is the quality control and just some common sense really?