@Sarah977
@Sarah977 wrote:
the computer bot is in charge.
I was trying to find out about this recently, i.e. when the guest who left the 3* review asked for it to be removed.
Here's excerpts of the conversation with CS:
Me: Also, will the ratings adjust in time for the Superhost assessment? If they do not, will my Superhost status be reinstated when they do adjust?
CS: I cannot say with 100% certainty but yes, your ratings should be adjusted by January 1, 2022 . If not, it should not have an impact on your Superhost status.
Me: Sorry, just to clarify, when you say it should not have an impact on your Superhost status, do you mean that I will keep my Superhost status even if the stats do not update by 1st January?
Or, did you mean that the current rating (before the adjustment), which is 4.7, will be used for the assessment?
CS: Your Superhost status should not be affected by the current rating as it should be adjusted by the assessment period.
I let it drop at this point as my question, i.e. what happens if the rating is not updated in time for the assessment, wasn't being answered. I had been told by the previous rep that it can take up to five days to update, but the review was only removed three days before the assessment, which was why I was asking.
It did review in time, so I never found out if CS were able to change the assessment or if the answer would be "computer says no".