@Lizzie "SUPPORTING EACH OTHER" are you serious? sorry but Airbnb does not support host.
Airbnb is just made an active advertising campaign on newspaper, twitter facebook.... for guests and say the reservation can be 100% canceled and refundable and pushing guests to cancel.
it is a disgusting advertising campaign by making guests believe that it is Airbnb which refund while it is the hosts that are robbed.
I 've guests that have canceled for the months of May and June and they receive Airbnb messages encouraging them to cancel. SHAME
Are you a business company or a charity company? people are not on Airbnb for a hobby and we are not on Airbnb to be robbed.
Airbnb thinks maybe hosts are like an insurance travel company?!
No problem with Booking, Trip Advisor, Home away, Expedia the problem is just Airbnb.
Now is covid, before was fire in California, strike in France.........
Every year with this shame company hosts are losing thousand of euros!
I am pretty sure that this situation getting worse, for the moment Airbnb refund guests at 100% WITH OUR MONEY till 14 April, after 14 April the only thing that will happen is that Airbnb will refund guest until the end of May
I just can recommend to other hosts to put very high prices on Airbnb and lower prices on VRBO, booking, Expedia and try to have the most of guests on other serious platforms.
unfortunately here in Europe we can nod class action and really hope US host can do a class-action suit