Finding out the unit I am renting for a week was not listed by an owner, but by a third party management company, I started to do some research. I discovered I was paying quite a bit more to rent a condo for a week using Airbnb versus the management company (Vacasa) directly. It's the same exact unit - Vacasa listed it on Airbnb, but they also have it listed in their own platform.
I called Vacasa about this. Three of the four representatives told me to solve the problem by cancelling with Airbnb and re-booking with them. This is so unethical. The fourth representative I spoke to communicated to me that I was paying almost $300 extra "because Airbnb has benefits that Vacasa doesn't". I replied, "Oh? I see. Can you tell me the benefits?" She could only reply with, "Well, Airbnb has a more flexible cancellation policy". I asked "what else" she said, "I don't know. Some people just prefer Airbnb." I was flabbergasted.
None of them will give me a number to corporate. I have done my own research and have reached out to communicate with their SVP of Operations. Curious to see what he has to say...
ps - I also had a very generic and basic email response from a Kendall D. at Vacasa like Russell (who posted in this thread in June of 2021)
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