Why did Airbnb Suspend my account?

[Clayton5]

Hi,

I would like to know how to tackle this issue. 

I received an email from Airbnb 2 days ago that my account is permanently suspended and all bookings were cancelled. It was a shock for me to receive this kind of email since I am a superhost and had ony positive reviews about my listing. 

I contacted them by phone and by email but the only reply I got is by email stating that they regret that this decision has negatively affected me and that they have the final say. I did not get any reason or whatsoever. I read the Terms and Conditions but couldn't find anything that I have possibly done to get a permanent suspension. 

I asked for clarification but did not get one.

Thanks is advance

Clayton

[Thai235]

@Jayden16  could you tell us the story how your suspension got lifted?

[Mitchel5]

Hey Thai235,

This has happened to me almost the same exact date that you're describing for listings Tampa Bay great guest reviews. Not sure if they've reached out to my current guest about having Airbnb cancel their current reservation. I didn't get an email or a warning they said that happened to me yesterday at 6:51 p.m. can't think of anything that would cause that that if anybody has any information please share!

[Natalia1464]

Hello Jayden, how are you? did you get you account back to normality? I have the same problem, i have access to my account, but all my reservations were canceled with no explanation, and my listings are suspended. Could you tell me how you solve this problem? Thank you so much

[Huseyin2]

Hello everyone, 

i’ve had all my reservations cancelled by Airbnb today. Shortly after that, my listings were suspended. I have been a superhost for the past three years and there is absolutely nothing I can think of that may have caused this. 
Despite calling them numerous times today to find out, they still haven’t got back to me with an explanation and I’m still having to explain to my guests that it wasn’t me who cancelled but Airbnb. However, not being able to explain to them puts me in a very difficult situation. I completely relied on this income so I’mvd found my self in a very difficult position. Please advise me what to do. 

[Emiel1]

@Huseyin2 

I noticed you have 4 listings with very nice reviews.

They are still in the search system, but can not be booked (producing an error)

https://www.airbnb.com/s/homes?host_id=8481575&map_toggle=true

Error:

Maybe it is system glitch , but you must continue contacting Airbnb.

These weird "suspensions" (for Superhosts !) without any explanation need to be investigated asap..

Do you really have no idea what could be the reason, for example:

- violation of laws (license, taxes) / local rules

- violation of Airbnb terms (payment outside Airbnb etc..)

- complaining guest

- security issue

- no license

- complaining neighbours

etc...

[Huseyin2]

@Emiel1 Thank you for your quick response. I’m really confused as I have not been contacted by any guest with a single complaint. I don’t know if someone bypassed me and directly complained to Airbnb, but I find it really bizarre that Airbnb hasn’t even sent me an email stating that they would cancel my reservations and suspend my account. 
regarding the points you’ve included, none of those applies to me. 
so I also think it might be a system glitch, and I hope if it is it gets resolved before I end uplosing all my projected income. 
In the meantime, Iwill try to balance my income by working with other rental websites so as to avoid such terrible incidentswith Airbnb. I will keep you posted about how it goes. Thank you.

[Jeremy701]

This is the same exact thing happening to us also 

[Jennifer1384]

I got no notice from airbnb that my account was being suspended and found out when I went to check my calendar and a box popped up. I have no idea how long the suspension is for or why I was suspended. I tried calling and emailing and have gotten no answers. I filled out the appeal form but it was denied kinda hard to appeal something you have no idea why is happening.  Is there a place on my site that will show me how long the suspension is for???

[Laura2592]

@Jennifer1384 sorry this happened-- looks like your rating might have been a problem? Several reviews mention the need for a deep clean. If I had to bet, I would say a guest complained about cleanliness and ABB suspended the listing.

[Jennifer1384]

But I have a 4.5 rating and have been listing for 3.5 years.  Out of 114 reviews only 12 were below a 4???

[Lizzy75]

I have a 4.7 rating after 5 yearsand had 3 complaints bout cleanings which was clean. They suspended me.They will go out of biz this rate. Means we have to give all guest money back if they complain.  

[Jeremy701]

This is very similar to my situation. We realized that all our future dates were suspended. We still had our bookings that were booked before , but the rest of the months were suspended. This blind sided is . We feel there is absolutely no reason for this. I call them every day now for two weeks, but they continue to say that a specialist is working on it , and it’s being I investigated . Investigated for what ? We have no clue . It’s really bad that they side with some type of malicious or vindictive complaint rather than side on error for the host .