Systems error

Jane6
Level 1
Louisiana, United States

Systems error

I have tried everything I know how to do to be come a Superhost. But the Air BNB computer says I didn't answer one guest. When I call up the "late or unanswer" list it says (1) but when I click on it to see who it was there isn't anyone. This 1 unknown person has been on there for a year and keeps me from being a super host. How do I get it off?  I can't seem to get Air BNB to even look at it.

1 Reply 1
Clare0
Level 10
Templeton, CA

My best advice would be to contact Airbnb again.  Best way is through twitter @Airbnbhelp or on their FB page.  Sometimes people get different answers from different help reps...some more experienced than others.