Thanks to Airbnb Help: Twitter, Case Manager and Fast Action!

[Huaai0]

Thank you, Airbnb guys, for your fast resolution. Within a few hours after the guest refused the damage compensation I requested, Airbnb had the amount claimed transferred to my account. 

The guest refused to pay because, as she said in the final message, she checked in one day later and out one day earlier, so she left me enough unspent "extra money" to cover the damage compensation. 

Please do not judge based on a broken plate; there were untold stories behind this. Five previous guests caused greater damages than this but I didn't mention a word and didn't claim damages at all. This one guest was just extraordinary. 

I replied to her defensive message by saying, "You can keep that broken plate in wherever your conscience is."