I have been lucky, always had a great bunch of guests...struck a Malaysian family once who didn't quite understand how the system worked.
But I just struck the one I keep responding to here on the CC. Everyone else gets them, now I have!
My most recent guest ruffled me a bit though, best she gave me was a 4 star, major reason in her comments......'the polished concrete floor was cold'....room wasn't, neither was the bed....just the floor.
She was a first in almost every respect though, she gave me.......
A 4 for Accuracy, now that is a first for me, in 160 guests not copped that one before. I would defy any other guest who has been here to tell me what wasn't accurate!
A 3 for cleanliness...she found a cobweb, God knows where, but she found one!
A 4 for location....that defies any sort of logic....she booked it and I can't move it!
A 4 for value...................??
I charge $85 AU ( $63.37 USD, 49 pounds) per night, with, at that point, no cleaning fee and this is what every guest gets thrown in....
Plus all the regular condiments like tea, coffee, jams, spreads, soap, toilet paper.
And I get a 4 star for value! Some guests really are loonies. If I had given this woman the listing for nothing for the two nights....it still would not have been acceptable value!
But guests like this have a negative impact on all users because, I have now set a cleaning fee. Not much of one, but obviously I am not doing the job properly and it will enable me to get a cleaner in once a week to make absolutely sure there is not a lurking cobweb.....period. Every future guest will pay a bit more because of this one woman. My 'Alice in Wonderland' image of Airbnb guests is just a bit tarnished and I hope that doesn't show through to future guests
Never mind....I knew I would cop one sooner or later, just been lucky till now but, this is the job we are in, sink or swim!
Rant over!
Cheers......Rob